FAQ

Shipping policy

All of our products are digital and are downloadable instantly.

No need to ship as all of our products are digital however on the rare occassion that we do ship a physical item it will be limited to the United Kingdom.

Product Downloads are almost immediately available after purchase from the checkout journey and also to your inbox.

Returns and exchanges

Try up to two products displaying the Dope or Nope logo and if you're not into it, it wasn't what you were expecting, didn't work with your system or simply isn't suited to the project you purchased it for, hit us up within 7 days for a refund.

Maximum of two products per customer eligible for refund.Valid only for products displaying the Dope or Nope logo on the product page.

Bundles not included unless otherwise indicated on the product page.

Partial bundle refunds will be considered and are at our discretion.

Refunds can be requested up to 7 days from the date of purchase.

If you are experiencing technical issues we will be happy to solve them wherever possible. However, if you still prefer a refund just say the word.

We want you to be happy with your purchase and will gladly consider "product swap" requests where appropriate.

Once approved, please allow up to 7 days for processing of your refund.

User license agreement is automatically void after refund. All refunds are solely at the discretion of True Grit Texture Supply and will be refused in situations where our guarantee is being misused. 

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